Upon your request, we can provide you with an after-sales service to solve your issues.
Customer Center (call center)
TEL : 82-1588-0372
Working Hours : 09:00 ~ 18:00 (unavailable on weekends or legal holidays)
Lunch : 12:00 ~ 13:00
If you would like to request a visit from one of our representatives, please contact and request our customer center.
During the phone consultation, please inform us about your product and its model name for faster and more precise technical consultation.
Cautions before requesting service
If you request service and no equipment failure has been detected, you will still be charged a service cost, so please consult our customer center first.
In the following cases, you may be charged a service cost under the criteria below even if the product’s warranty period is not yet expired.
If you request a visit by our representatives you may be charged an additional travel cost.
If you wish to visit our premises to receive service, please contact the customer center first to make an arrangement.
1) Free repair
If a malfunction or loss of performance occurred within the warranty period
If the product is repaired within 180 days following an initial repair in the same part
2) Paid repair
Products for which the warranty period has expired
Failure due to customer negligence including damage to the internals, overvoltage or other types of user negligence (incorrect settings), etc.
Failure due to natural disasters (lightning, fire, earthquake, storm, flood, tsunami, etc.)
Failure due to the expiration of replaceable parts (HDD, adapter, etc.)
Issues after a repair by a third party
Operations requested by the customer (additional HDD operations, equipment setting, user guidance, relocation, adjustment, password recovery, etc.)
Removal of internal dust and foreign bodies
Defect caused by negligence of the installer
Issues caused by products of other companies or by various components (materials)